Refund and Returns Policy

Overview

Please return your item/s unopened and in good condition within 15 days of your purchase. LOL Party Supplies does not refund shipping or handling fees paid by customer on the original transaction. All returns are credited within 3 business days and refund based on the form of payment that was made at the time of the purchase.

Our refund and return policy lasts 15 days after order has been placed, not when order is delivered. If 15 days have passed since the purchase date, we will not offer a refund or exchange.

To start the return process, please provide all pertinent information in the contact form. You are responsible to return or exchange at your expense. We do not issue return labels.

Please do not send your purchase back without a return authorization or it will be rejected and returned back to you at your expense.

Refunds

Once your return is received and inspected, we will send you an email notifying you that we have received your return and if the return was accepted or rejected based on the criteria we outline on the overview above.  

Once the return is approved we will process the refund within 3 business days. Please allow up to 5 business days for the refund to show back in your original form of payment.

Exchanges

We accept exchanges if within the 15 day Return window.  Customers wishing to exchange products are responsible for the shipping costs to return the unwanted product/s and for the shipping costs to reship the items wanted. 

Shipping Returns

To return your product, you should mail your product to the address on the original package and only after you receive your return authorization number from us. Click here to contact us and request a return authorization.

You will be responsible for the shipping costs to return your order. Once your return is received we will process the refund within 3 business days. LOL Party Supplies does not refund shipping or handling fees paid by customer on the original transaction.

Please return your items using a trackable shipping service. We don’t guarantee that we will receive your returned item. You are responsible to ensure that the tracking shows delivered to us and items are in good condition when received.

Defective/Damaged Products

Claims for defective or damaged products must be sent to LOL Party Supplies within 48 hours of delivery.  Please submit photos or video as evidence with your claim. Click here to start the Claim Process.  

 

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